completion.
the ICT industry is looking for a highly skilled Level 2 Engineer to join their Team. You must have strong
Requirements:
Responsibilities:
understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
within budget and timelines and to the correct level of quality and performance to enable client services core duct and fiber routes, spurs, and PoP sites entries, MMRs. Develop Policies, Procedures, Processes
knowledge
knowledge Active Directory Exchange Server 2010/2013 (2016 advantage) Matric N and A Nice to have MCSE
follow the up until completion.
QUALIFICATION
Having
and Profitability: Achieve growth targets (Order Entry, Turnover, Gross Margin and PBIT) for the business that company maintains partnership levels at the highest feasible level that delivers commercial value for support of achieving company targets for Order Entry, Turnover, Gross Margin and PBIT. Ensure that all teams Updating and maintaining the various Service Level Agreement (SLA) templates as used by the Sales and/or Communicate courteously and effectively at all levels both inside the business and to customers Exercise