2nd week. TCTC - R780 P/A including - include medical aid, pension and Group Life Description The Intermediate
you’ll do:
establish standards for AppDynamics Controller and agent deployments. - Optimize and tune deployments based - Test and implement the AppDynamics Database Agent. - Test and implement AppDynamics End User Experience
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution least 2 years experience in operations within a medical corporate environment Clinical experience with
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution least 2 years experience in operations within a medical corporate environment Clinical experience with
comprehensive technical support and training to brokers and agents. Spearhead risk management initiatives and operational
comprehensive technical support and training to brokers and agents. Spearhead risk management initiatives and operational
Review Calling
- Conduct customer feedback calls for 6 to 8 hrs per day
5 days a week.)We prefer that customers are not called on a Sunday.
- Review Quality- You will be
distribute them accordingly
NPS Calling
- Capture feedback in a systematic way
marketplace startup
- Working in insurance / call center, customer service experience
yearly salary increases & guaranteed bonuses Medical aid, provident fund and insurance benefits with competitively