and networking. You will meet set SLAs based on call categories and classifications. You will be responsible
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
systems, process any follow up action, perform all call resolutions related to assigned areas and ensure
systems, process any follow up action, perform all call resolutions related to assigned areas and ensure
deployments All reporting required Responding to calls logged by users Providing remote/telephonic support
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation
and participation in after-hours support and on-call rotations as neededQualifications:
obligation in respect of the FICA (Financial Intelligent Centre Act) in order to ensure regulatory compliance of
experience in network design and administration, data centre operations, database administration and systems
practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud