Pretoria
Negotiable
outage
Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service
Managing remediation of calls within client defined SLA.Ensure that no calls are over 10 working
Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly
QualificationHP/Dell/EMC/Pure Storage Hardware Data Centre CertificationsZerto Systems Engineer<
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Datafin It RecruitmentCape Town Region
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is
(application support). Good understanding of call centre environments and equipment. Good understanding
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MecsCenturion
Cybersecurity event detection and investigation. Centre for Internet Security (CIS) controls, standards
Vulnerability assessment. Managing the Security Operations Centre (SOC) R 1400000 - R 1800000 - Annually
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Richards Bay
(Functional Locations, Equipment, Work Centres,
PMMPs, Cost Centres, Bill of Materials)
Reporting
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Midrand
requests from varied inbound sources into the companys Call Management System.
Required to ensure that
can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
specific processesEnsure that 98% of all calls are answered within 30secondsAccountable
confirm customers informationUpdate the call at least once a day with all correspondences and
customerEnsure that the call classification matches the call descriptionEnsure that
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Port Elizabeth
Monthly
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Secunda
Negotiable
you’ll do:
Sandton
Negotiable
you’ll do:
DatacentrixMidrand
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements
requests from varied inbound sources into the company's Call Management System. Required to ensure that every
can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective
Accountable to confirm customers' information Update the call at least once a day with all correspondences and
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Pretoria
Negotiable
Complete
F-Secure EPPSophos CentralLog calls/incidents when threats/alerts require further action
methodologies.Previous experience in Data Centre advantageousPrevious financial services
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