Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with data centre operations. Requirements: Bachelor's degree in computer science, Information Technology, or Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding
Learning technologies, with a solid understanding of Contact Centre processes and technology to join dynamic Machine learning technologies Solid understanding of contact centre processes & technology Proficient in solutions DUTIES: Enhance data strategy & technology stack Incorporate advanced AI capabilities to initiatives to integrate AI and machine learning technologies into BI framework Data management - data integrity
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service combination of data, advanced analytics, digital technology and industry expertise to help our clients turn teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service combination of data, advanced analytics, digital technology and industry expertise to help our clients turn teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
networks, network technology and network topology. Intermediate knowledge of PC technologies . Advanced knowledge photocopier technology and hardware . Responsibilities, but not limited to: Attend to field service calls. Attend Attend to workshop repair calls. Service, maintain, and repair customer photocopier equipment in the field accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is is known for its utilization of cutting-edge technology to serve an enthusiastic customer base. They fully conversant with the company's suite of technologies to provide world-class service to fulfil this (application support). Good understanding of call centre environments and equipment. Good understanding
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will transition and acceptance of new customers and technologies into the MSC. The Unified Comms Engineer will
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers customer support role. Working knowledge of VoIP technology. Familiarity with network cabling, classification
Complete
Operations Reviews and also on new business growth calls with client / internal stakeholders. Business Value Internal Interactions: Business Leaders. All Technology Sub-Functions. Internal / External Audit Teams Interactions: Client Teams especially Client Technology Teams. External Vendors Primarily for Service Willingness to work in a 24 x 7 environment. BPO Contact Centre exposure would be an advantage. An Important Announcement