and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, data systems, quantitative experience and strategic strategic insight allows us to provide a unique service to our clients. We are always looking for new talent
the mining sector is looking for a Change & Services Introduction Management
6 months contract users of Operational Technology solutions and services within Global IM for the various sites and regions networks and infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed off channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: responsibilities: To provide efficient and effective customer service to the Customer New equipment installation, such as required and updating the resolutions on IT Service management systems. Supporting and assisting in Bi-weekly oversight report on performance and service requirements Ensure adherence to all COMPANY and
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
communication across multiple jurisdictional client service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
all seniority levels of jurisdictional client service teams
Training
Facilitate and provide
experience within the Financial Services industry
Min 5 years Financial Services industry experience
Working
passionate about delivering exceptional customer service and technical support, this could be the perfect development, particularly in mastering online customer service systems. Availability : Ability to respond to after-hours
/>Assess the potential impact of changes on IT services and infrastructure.
Develop, document, and
implementation of changes.
Develop comprehensive service introduction plans detailing activities, timelines
responsibilities.
Ensure alignment of new services with business objectives and IT strategy.
Collaborate
/>Collaborate with project teams to understand service requirements and ensure readiness for deployment
across IT and business units to facilitate smooth service introduction.
Communicate plans, progress
position for a REGIONAL SPECIALIST CHANGE AND SERVICES INTRODUCTION MANAGER.
Information
implemented smoothly and with minimal disruption to services. This role is crucial in maintaining the stability
Specialist (Financial Services)
Preference financial services group of good repute requires the services of a seasoned
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide reach their full potential. About the Role: The Service Delivery Manager will be responsible for leading personnel; Lead client engagements to ensure consistent service delivery; Contribute to business development in