experience at the core of their focus daily and care of the sustainability of our communities and environment reason we choose '&Beyonders' very carefully - they are the strength and the future of this support calls.
a critical role in the operational success and customer satisfaction of the organization. This position position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they ensure optimal system performance and security. -Customer Communication: Serve as a primary contact point
teams, including sales, installations, setup, and customer support, to address client needs and escalate Proven track record of delivering high-quality customer service and building positive client relationships structure: Basic Care Allowance Advertising allowance Medical Aid (50/50) Commission Standby / Call Out Commissions
cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit everyone with courtesy and care. Provide 1st line user support to customers for tickets logged and assigned
management software, such as TestLink or Quality Center. Experience with test automation tools. Proficient life-cycle management software, such as Jira or Quality Center. Relevant tertiary qualification in Information
management software, such as Test Link or Quality Center.
management software, such as Test Link or Quality Center.
related calls and do problem shooting. Therefor needs to be technically strong and customer orientated
knowledge base articles to aid the teams and customers alike and providing email and telephone based client base, resolving a wide range of technical customer issues and escalating support requests where necessary line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential. Providing 3rd line technical
daily activities within the Network Operations Center (NOC), supervising NOC agents / engineers, and team to maintain optimal network performance and customer satisfaction. Grade 12. Bachelor's degree in information self-management. Positive attitude, passion for the role and customer centric. Strong leadership and organizational