Reference: PTA007344-Shell-1 Customer Service Coordinator URGENTLY needed for a mining and cranes division Technical Advisors Handling of service requests. Arranging of service attendances Planning of engineer commissioning jobs in the area of the service station Assist Head of Customer Service with HR Planning Working according procedures and instructions Commercial control of Service contracts Operational planning and maintenance (weekly, monthly, annual, etc.), Asset control for Service department, including Asset count, Tool container
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
and compliance to company policies. Manage phone calls and correspondence (e-mail, letters, packages etc type of scam. No time wasters and please do not call the office or cell phone any individual who does
to professionally answer phone calls in a polite manner and forward calls to the respective departments
usage and work progress Must answer all incoming calls professionally and efficiently. Ensuring that Accurate and liaise directly with all service providers to ensure optimal service is given at all times and problems
usage and work progress Must answer all incoming calls professionally and efficiently. Ensuring that Accurate and liaise directly with all service providers to ensure optimal service is given at all times and problems
orders in the CRM, delivery of the services, and handover of the services Additional to these roles you will internal leads received Ensure all contracts for services are captured correctly in the CRM and within the all processes and steps up until handover of service Service Delivery: Oversee a variety of tasks, such external persons and efficiently handing over services for billing Update each order in the CRM on a Assist in managing the cancelations folder for FTTH services Minimum Requirements: Must have experience in
orders in the CRM, delivery of the services, and handover of the services Additional to these roles you will internal leads received Ensure all contracts for services are captured correctly in the CRM and within the all processes and steps up until handover of service Service Delivery: Oversee a variety of tasks, such external persons and efficiently handing over services for billing Update each order in the CRM on a Assist in managing the cancelations folder for FTTH services Minimum Requirements: Must have experience in
Rental Hire, Stores and Stock Management, customer service, Human Resources administration, Payroll and solutions for every customer in order to boost tip-line revenue growth, customer acquisition levels and