professionalism, we specialize in delivering superior services to our clients across diverse sectors.
The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Monthly service planning with the Technical team and sub-distributors
Distribute weekly service/repair schedule
Dealing with Agents, Sub-Distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
PowerPoint & Outlook).
administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard
Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase
/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
identifying cause-effect relationships.
Customer Service Orientation: Proactively developing customer relationships
/>Teamwork/Collaboration: Working effectively with team/work group or those outside formal line of authority (e.g.
general correspondence received from anywhere in the group.
in Executive, Permanent, IT Contracting and RPO services, seeks Procurement Administrator specialising and Mobile Monitor stock on hand and notify the Group Procurement Manager of any stock shortages Prepare Suppliers without certificates - Scorecard for Group - Scorecard per BU Matric Degree / Diploma or Certificate