interpersonal skills· DUTIES: Assessment of Service Centers in the allocated areas. Establish Luncheon Clubs projects that are based on community and service center’s needs. Collect and give statistical data. Report
and staff. Directs incoming calls to appropriate division and operating center. Accountabilities / Key Performance
and staff. Directs incoming calls to appropriate division and operating center. Accountabilities / Key Performance
incoming calls (client service, switchboard) Dealing with all client queries with the calls that are open and new calls that are coming in. Managing IT engineers, sending the engineers the calls that come for the call that the engineer is attending, handling anything related from beginning of the call till the the call is finished. Filing, scanning of job cards. Emailing, browsing on the internet for information information of calls. Retrieving job cards from engineers and completing the call Working (ITSM) to update and
incoming calls (client service, switchboard) Dealing with all client queries with the calls that are open and new calls that are coming in. Managing IT engineers, sending the engineers the calls that come for the call that the engineer is attending, handling anything related from beginning of the call till the the call is finished. Filing, scanning of job cards. Emailing, browsing on the internet for information information of calls. Retrieving job cards from engineers and completing the call Working (ITSM) to update and
This challenging opportunity based at our Support Center has become available in our Logistics Team. JOB
This challenging opportunity based at our Support Center has become available in our Logistics Team. JOB
customers
completion
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising