touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim manner • To always try and retain clients when they call in to cancel their policy • Medical Aid understanding servicing experience • 2 years proven client service/call centre experience. • Good time management • Proactive
overall administration to ensure efficiency at the Centre.
Qualifications
simultaneously. (Proof Required). Radio Etiquette (Ability to talk on a radio). Microsoft Office experience. Ability
(safety files)
Pta000042-LB-1 Are you an Excel guru with experience in call centre environment working with big data? Then please
Pta000042-LB-1 Are you an Excel guru with experience in call centre environment working with big data? Then please
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Responsibilities: - Answering and directing phone calls in a polite and professional manner - Greeting and industries, including FMCG, Financial Services, Call Centres, Retail, Publishing, Manufacturing, IT, Legal
Responsibilities: - Answering and directing phone calls in a polite and professional manner - Greeting and industries, including FMCG, Financial Services, Call Centres, Retail, Publishing, Manufacturing, IT, Legal
and execution of minutes, in meetings, conference calls or in client consultation;