internationally for over 5000 clients REPORTING TO THE CUSTOMER LIAISON SUPERVISOR JOB PURPOSE: To provide an JOB FUNCTION: Quotations are drafted and sent to customer in time Quotes and Orders are processed accurately project status All queries/complaints are handled to customer satisfaction Orders, contracts and confirmations confirmed and customer is communicated with accordingly External and internal customer orders and queries
provide internal administrative support, resolve customer queries timeously and render efficient after sales sales service Key Tasks: Query resolution Customer support Customer PODs Render after-sales service Provide
The Role: To generate sales, manage an existing customer base and manage the administrative duties associated possess excellent selling skills Review current customer list and identify/pursue leads Obtain leads from Business Development Managers Resolve queries Render customer support Source information from various sources information Administrative duties Obtain request from customer to return goods Identify and resolve errors Refer of goods Generate credit notes and liaise with customers until all issues are resolved Complete the return
Responsibilities:
feedback Focus on getting things done Passion for customer service Ability to build relationships Ability pressure Preference for team working Perseverance Customer centricity and focus Key deliverables and outputs before authorizing EFT payments Customer Establish and maintain healthy customer relations with internal and and external customers Assist suppliers, branches, clients and other departments within the Company with and report on cost to company monthly Internal customers Branch employees, inter-departments External stakeholders
feedback Focus on getting things done Passion for customer service Ability to build relationships Ability pressure Preference for team working Perseverance Customer centricity and focus Key deliverables and outputs before authorizing EFT payments Customer Establish and maintain healthy customer relations with internal and and external customers Assist suppliers, branches, clients and other departments within the Company with and report on cost to company monthly Internal customers Branch employees, inter-departments External stakeholders
and detail orientated skills. You truly excel in customer communication, documentation accuracy, and providing include logging customer calls, managing job orders, and dispatching technicians to customer locations. You'll recognized for its innovation and commitment to customer service and their warehouse is located in the are crucial, as you will be interacting with customers and team members regularly. Attention to detail
and detail orientated skills. You truly excel in customer communication, documentation accuracy, and providing include logging customer calls, managing job orders, and dispatching technicians to customer locations. You'll recognized for its innovation and commitment to customer service and their warehouse is located in the are crucial, as you will be interacting with customers and team members regularly. Attention to detail
notes / delivery notes. Updating and maintaining customer's accounts details. Coordinating with the dispatch dispatch department and couriers. Dealing with customer complaints, account queries and overdue accounts
notes / delivery notes. Updating and maintaining customer's accounts details. Coordinating with the dispatch dispatch department and couriers. Dealing with customer complaints, account queries and overdue accounts