with communications, marketing, and programmes departments in communicating with Donors & other stakeholders opportunities Implement and institutionalise, within the correct structures successful alternative revenue generating
with communications, marketing, and programmes departments in communicating with Donors & other stakeholders opportunities Implement and institutionalise, within the correct structures successful alternative revenue generating
parties in the Region. (e.g., banks, cards issuers, service providers, etc.) that will deliver joint tactical Retailing teams to deliver excellent customer service. Continually monitor the National Card marketing against plans. Liaise with National Card Operations department to ensure that the offering to customers is delivered delivered as proposed. Collaborates with Fiscal Services to ensure credit policies and procedures are in Alliance Bank sales team. Providing strong customer service focus to team Lead generation programs. Coordinating
parties in the Region. (e.g., banks, cards issuers, service providers, etc.) that will deliver joint tactical Retailing teams to deliver excellent customer service. Continually monitor the National Card marketing against plans. Liaise with National Card Operations department to ensure that the offering to customers is delivered delivered as proposed. Collaborates with Fiscal Services to ensure credit policies and procedures are in Alliance Bank sales team. Providing strong customer service focus to team Lead generation programs. Coordinating
Specs, Artwork, etc.). Emailing of tech packs in correct sequence, with all necessary details needed to
environment. While committed to delivering customer service excellence and exceptional product offering, remain business objectives. Service Provider Management: Manage and monitor THE COMPANY's service providers to ensure delivery of key service providers. Campaign Management: Identify and allocate key service providers to deliver matrix and drive this across the business and with service providers. Manage THE COMPANY's positive public ideation and collaboration across the business departments. Foster a collaborative and creative work environment
environment. While committed to delivering customer service excellence and exceptional product offering, remain business objectives. Service Provider Management: Manage and monitor THE COMPANY's service providers to ensure delivery of key service providers. Campaign Management: Identify and allocate key service providers to deliver matrix and drive this across the business and with service providers. Manage THE COMPANY's positive public ideation and collaboration across the business departments. Foster a collaborative and creative work environment
accurate and timely reporting of customer care department data to identify trends and issues and respond and reporting on customer care productivity and service level quality. Constantly seek and introduce new new approaches to effectively improve service levels and business objectives. Take responsibility for
for BU's to improve customer experience within departments Required Qualifications and Experience: Relevant Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping and
for BU's to improve customer experience within departments Required Qualifications and Experience: Relevant Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping and