streamline the delivery and utilization of financial services. I understand you might be happy in your current product awareness, customer engagement, and ensuring our solutions resonate with our customers. Key Responsibilities: with the customer journey, providing a consistent and positive experience across all customer touchpoints existing offerings based on market insights and customer feedback. Partner with Sales on brand promotions relationships with key stakeholders to manage service delivery in line with business expectations and
English Computer literate (MS Office) Strong customer service orientation Strong sales & marketing
English Computer literate (MS Office) Strong customer service orientation Strong sales & marketing
overall communication to key stakeholders and customers to ensure communication is professional and consistent
services are effectively communicated via the website
services
• To create excellent customer journeys for all products/services
• Implement
efficient, and cost-effective services are delivered to meet customer expectations Assist with marketing management experience Understanding of financial services / business funding (advantageous) Able to work
efficient, and cost-effective services are delivered to meet customer expectations Assist with marketing management experience Understanding of financial services / business funding (advantageous) Able to work
based in Rosebank Johannesburg, requires the services of a Marketing Manager to develop and execute resources that support their sales initiatives Customer Relationship Management develop and implement that provides solutions and enhances existing customer engagements, improves sales and collections analyse inform and educate staff on any marketing aspect Customer Care Call Centre Management management of the Peter" platform ensure timeous resolutions of all customer complaints within SLA requirements accurate and
based in Rosebank Johannesburg, requires the services of a Marketing Manager to develop and execute resources that support their sales initiatives Customer Relationship Management develop and implement that provides solutions and enhances existing customer engagements, improves sales and collections analyse inform and educate staff on any marketing aspect Customer Care Call Centre Management management of the Peter" platform ensure timeous resolutions of all customer complaints within SLA requirements accurate and
and technology to create innovative products and services, empowering you to invest in and take personal overall communication to key stakeholders and customers to ensure communication is professional and consistent are made on a continual basis and products and services are effectively communicated via the website Oversee all products and services Create excellent customer journeys for all products/services Implement the necessary Be involved with the launch of new products and services - the development of the marketing strategy and
brand and maintaining positive relationships with customers, the community, influencers, and like-minded organizations role. Proficiency in FreshDesk or similar customer service management software. Extensive experience responsibilities Manage the customer careline, ensuring timely and empathetic responses to customer inquiries and concerns with a diplomatic and empathetic approach to customer interactions. Exceptional verbal and written communication