Creating business strategies to attract new customers, expand store foot traffic, and enhance profitability Delivering excellent service to ensure high levels of customer satisfaction. Responding to customer complaints
store. With a focus on delivering exceptional customer service, driving sales, and maintaining the brand
achieve sales targets and deliver outstanding customer experiences.
o Set clear expectations and
maintaining profitability.
o Resolve escalated customer issues or complaints promptly and effectively
ensuring a positive resolution and preserving customer satisfaction and loyalty.
o Implement initiatives
initiatives to enhance the overall customer experience.
o Oversee the visual presentation of the store
Retail Supervisor to lead our team and inspire our customers!
Your Role: As our Retail store operations, guide our team, and ensure our customers have an outstanding shopping experience. Your for DIY hardware will help you connect with our customers and provide expert advice.
What
projects.
and reliable Hardworking with outstanding customer service experience 3 years' necessary similar experience
and reliable Hardworking with outstanding customer service experience 3 years' necessary similar experience
to all customers Ensure all out of stock queries from customers are followed up with the customer service service out of stock list Ensure all customer stock queries are dealt with and resolved Ensure the correct
Support the stores annual budget process. Increase customer count by: - o Making effective use of store promotions role in making home building simple for their customers - o All products price marked accurately and merchandised merchandised correctly Log and action customer complaints daily. Ensure deliveries are actioned promptly Strong customer service skills. High level of flexibility. Ability to adapt to different customers. Great
Support the stores annual budget process. Increase customer count by: - o Making effective use of store promotions role in making home building simple for their customers - o All products price marked accurately and merchandised merchandised correctly Log and action customer complaints daily. Ensure deliveries are actioned promptly Strong customer service skills. High level of flexibility. Ability to adapt to different customers. Great
Durban. The incumbent must be able to enhance customer satisfaction, assist with meeting sales and profitability merchandising, competitor activity, promotions, and customer behaviour. Work closely with the Divisional Retail manage tasks, with the ability to work with various service providers under extreme pressure and timelines
Durban. The incumbent must be able to enhance customer satisfaction, assist with meeting sales and profitability merchandising, competitor activity, promotions, and customer behaviour. Work closely with the Divisional Retail manage tasks, with the ability to work with various service providers under extreme pressure and timelines