ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
ensuring that the team provides the best customer service by responding to the customers' inquiries and concerns beneficial relationships Drive excellent customer service. 3. Maximize and Measure Sales Performance Grow experience Initiate processes on improving Customer service i.e. Customer surveys Solicit feedback from customers leadership experience 2 to 3 years' sales/customer service experience in the Steel Industry Proficiency on writing skills; Steel product knowledge; Customer service centric; Results driven and customer focused
ensuring that the team provides the best customer service by responding to the customers' inquiries and concerns beneficial relationships Drive excellent customer service. 3. Maximize and Measure Sales Performance Grow experience Initiate processes on improving Customer service i.e. Customer surveys Solicit feedback from customers leadership experience 2 to 3 years' sales/customer service experience in the Steel Industry Proficiency on writing skills; Steel product knowledge; Customer service centric; Results driven and customer focused
Consultant focuses on offering a superior customer service to all customers, emphasising on selling and up-selling Responsibilities: - Offering a superior customer service to all customers, emphasising on selling products displaying a knowledge of the brand, products, services, policies, procedures and company ethos - General experience advantageous - Knowledge of customer service principles and processes - Basic business administration
Consultant focuses on offering a superior customer service to all customers, emphasising on selling and up-selling Responsibilities: - Offering a superior customer service to all customers, emphasising on selling products displaying a knowledge of the brand, products, services, policies, procedures and company ethos - General experience advantageous - Knowledge of customer service principles and processes - Basic business administration
employees to teach them effective selling and customer service techniques, and explain how to follow all company retail store branches to provide training and services throughout the region and conduct audits on training
employees to teach them effective selling and customer service techniques, and explain how to follow all company retail store branches to provide training and services throughout the region and conduct audits on training