the Store Manager, service the entire beauty dept. Job Purpose: To deliver service excellence through products and services that meet their needs. To drive and maximise sales of the beauty department through promotions and events in order to provide the correct information to customers at all times. To efficiently all operational activities within the beauty department, including effective stock management, minimising within the beauty department are consistently met. To deliver superior customer service by acting as a brand
the Store Manager, service the entire beauty dept. Job Purpose: To deliver service excellence through products and services that meet their needs. To drive and maximise sales of the beauty department through promotions and events in order to provide the correct information to customers at all times. To efficiently all operational activities within the beauty department, including effective stock management, minimising within the beauty department are consistently met. To deliver superior customer service by acting as a brand
ensuring stock leaving stores via online store is correctly invoiced and accurately packed Communicate expected packed timeously Ensure paperwork is completed correctly Follow up immediately on customer queries and complaints, resolve through excellent customer service Consistently meet the stores sales goals Assess Friendly and energetic personality with customer service focus Ability to perform under pressure and address
ensuring stock leaving stores via online store is correctly invoiced and accurately packed Communicate expected packed timeously Ensure paperwork is completed correctly Follow up immediately on customer queries and complaints, resolve through excellent customer service Consistently meet the stores sales goals Assess Friendly and energetic personality with customer service focus Ability to perform under pressure and address
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
Performance
CUSTOMER SERVICE
training and development of employees to ensure correct competency
ensuring stock leaving stores via online store is correctly invoiced and accurately packed. Communicate expected packed timeously. Ensure paperwork is completed correctly. Follow up immediately on customer queries and complaints, resolve through excellent customer service. Consistently meet the stores sales goals. Assess
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Supervisor
* Supervise everyday working of Department Operating Process
* Maintain & Provide
Provide efficient backup to Supply department and
ensure achievement of All Internal & External