queries and responsibilities Management of Customer Service Report tracking Sales Contract management
coordinating schedules for public transportation services to ensure efficient and reliable operations. The weekly, and monthly schedules for public transport services. Coordinate with route planners, dispatchers, operational staff to ensure alignment with service goals and customer demands. Consider factors such as traffic and relevant stakeholders. Work closely with customer service teams to address passenger inquiries related management duties as required. Customer: To assist with the management of customer/partner relationships from
loss ratios Route planning strategies Analysing customer feedback and information to develop fresh ideas
continuous improvement working closely with customer service department. Identify areas for improvement
maintenance)
Driver performances ensuring customer service standard is met. Occasional planning and budget
account and meets customer requirements. This involves management from customer service to financials to processes and procedures Internal and external services pertaining to the operation. Roles and Responsibilities: stock takes are carried out as per the Value and customer requirements. Ensure that all stock is checked
compliance to systems, processes and controls. Customer Services / Relationship Management - Establish and address required forums / events - Manage client services - Handle escalated problems, enquiries and needs products and services - Maintain excellent client services - Ensure competitive products and services - Ensure suppliers and buyers Excellent Service Delivery - Deliver client services - Handle client enquiries and
establish contact, and develop customer relationships; target customers that can help increase market upper management, and/or clients regarding quality service and related issues that affect our ability to meet procedures / forwarding rate proposals based on customer's requirements, work with management team and operating ensure quality and profitable service is delivered based on the customer's SOP. Manage all communications quantify a dynamic and ambitious pipeline of target customers, supported by trade lane based on strategic focus
establish contact, and develop customer relationships; target customers that can help increase market upper management, and/or clients regarding quality service and related issues that affect our ability to meet procedures / forwarding rate proposals based on customer's requirements, work with management team and operating ensure quality and profitable service is delivered based on the customer's SOP. Manage all communications quantify a dynamic and ambitious pipeline of target customers, supported by trade lane based on strategic focus
movement of goods while maintaining high levels of customer satisfaction. Logistics Strategy: Develop and strategies, and minimizing excess stock, to meet customer demand while controlling costs. Transportation ensure on-time and efficient delivery of goods to customers. Vendor Relations: Establish and maintain strong compliance with relevant industry regulations, customs requirements, and safety standards, minimizing identifying cost-saving opportunities while maintaining service quality. Bachelor's degree in supply chain management
movement of goods while maintaining high levels of customer satisfaction. Logistics Strategy: Develop and strategies, and minimizing excess stock, to meet customer demand while controlling costs. Transportation ensure on-time and efficient delivery of goods to customers. Vendor Relations: Establish and maintain strong compliance with relevant industry regulations, customs requirements, and safety standards, minimizing identifying cost-saving opportunities while maintaining service quality. Bachelor's degree in supply chain management
transportation of goods from our facilities to customers, ensuring timely delivery and adherence to quality and contracts to optimize cost-effectiveness and service quality. Track and monitor inventory levels, ensuring and timely replenishment to meet production and customer demands as well as full stock control function