Build strong Customer relationships, customer-centric front line, and ensure consistent
consistent delivery of excellent Customer service across all departments
Duties & Responsibilities
Ensure customer satisfaction by delivering in full and on time
Achieve agreed Customer Service
deliveries to Customers by the couriers are within agreed service standards
Monitor Customer service
returns, and repairs
Establish and build Customer relationships and take personal ownership of resolving
delivering excellence in service through innovation, technology, and a customer-centric approach. We are efficient operation of our freight forwarding services. Position Summary: The Forwarding Controller will logistics operations and maintain high standards of service delivery. Operational Management Coordinate and including bills of lading, customs declarations, and delivery notes. Customer Service Serve as the primary relationships with clients, ensuring high levels of customer satisfaction. Resolve any issues related to delays
delivering excellence in service through innovation, technology, and a customer-centric approach. We are efficient operation of our freight forwarding services. Position Summary: The Forwarding Controller will logistics operations and maintain high standards of service delivery. Operational Management Coordinate and including bills of lading, customs declarations, and delivery notes. Customer Service Serve as the primary relationships with clients, ensuring high levels of customer satisfaction. Resolve any issues related to delays
arrival while maintaining high standards of customer service and professional conduct. Be able to assist locations
warehouse, inventory control, material handling, customer service, transportation and planning workers / labour compliance with import / export regulations / customs regulations
staff’s work and service levels meet organizational standards, legal requirements, and customer expectations company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics of all
????Customer service is provided
maintained at an optimal level to meet customer demand. Forecast vs Customer Demand Accuracy Stock Turn days improve forecast accuracy Take market, supplier and customer information to ensure forecast as accurate as suppliers and service providers, to ensure stock availability in order to meet customer demand Support with landed costs on product, for the purpose of customer proposals and quotations. Developing and sharing
an optimal level to meet customer demand. Key Measures: Forecast vs Customer Demand Accuracy Stock Turn improve forecast accuracy Take market, supplier and customer information to ensure forecast as accurate as with suppliers and service providers, to ensure stock availability to meet customer demand Support Sales with landed costs on product, for the purpose of customer proposals and quotations. Developing and sharing
an optimal level to meet customer demand. Key Measures: Forecast vs Customer Demand Accuracy Stock Turn improve forecast accuracy Take market, supplier and customer information to ensure forecast as accurate as with suppliers and service providers, to ensure stock availability to meet customer demand Support Sales with landed costs on product, for the purpose of customer proposals and quotations. Developing and sharing
to the customers on your designated route as per route schedule and trip sheet. Ensure customer adherence on No pod queries. No stock transfers between customer shops. Maintaining and cleaning of the vehicle