years of Shipping Experience 3 years of client services experience in similar environment Skills Good
background/knowledge, to manage the usage of 3 rd party Courier services (including SLA negotiations and management) to (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
time and act accordingly, if delays experienced (correct Tracking Points, escalate delays if necessary) members of service providers (sea/airfreight) to discuss performance and work towards overall service improvement checking for the correct transmission of weekly call-offs. 8. Monitoring and reporting of correct stock levels Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency part finance department in questions regarding the correct billing (for LSP's) 18. Compiling reports reflecting
time and act accordingly, if delays experienced (correct Tracking Points, escalate delays if necessary) members of service providers (sea/airfreight) to discuss performance and work towards overall service improvement checking for the correct transmission of weekly call-offs. 8. Monitoring and reporting of correct stock levels Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency part finance department in questions regarding the correct billing (for LSP's) 18. Compiling reports reflecting
time and act accordingly, if delays experienced (correct Tracking Points, escalate delays if necessary) members of service providers (sea/airfreight) to discuss. performance and work towards overall service improvement checking for the correct transmission of weekly call-offs. Monitoring and reporting of correct stock levels Support in the tendering phase for new logistic Service Providers (LSP's) Support in emergency part steering
procedures
management of operational processes and contracts/service
Develop and maintain procedures which relate
entertainment when necessary
Audit the quality of service provided through personal interaction with the
the customer on an ongoing basis and timeous corrective action is taken when required
Monitoring and
submit cash book payments so that the costs are correctly allocated
Report weekly on projects contract
housekeeping audits are conducted regularly and that corrective action is taken if required. This includes
storing and moving stock, ensuring exceptional service and satisfaction for our customers. And will report Delivery Notes and the physical goods to ensure the correct items have been delivered/ collected. Maintain complying with our quality standards. Ensure the correct goods are being loaded for delivery. Participate reporting any discrepancies to management. Ensure the correct goods are being loaded for delivery. Participate
storing and moving stock, ensuring exceptional service and satisfaction for our customers. And will report Delivery Notes and the physical goods to ensure the correct items have been delivered/ collected. Maintain complying with our quality standards. Ensure the correct goods are being loaded for delivery. Participate reporting any discrepancies to management. Ensure the correct goods are being loaded for delivery. Participate
items Unloading trucks Ensuring items are stored correctly Processing returns Checking merchandise received