transport
Providing outstanding customer service and support.
Managing customer orders for both local and and international customers.
Excellent communication skills, understanding of international logistics
Process customer orders accurately and efficiently.
Confirm order details with customers and address
Monitor order status and provide updates to customers.
Handle order modifications, cancellations as needed.
Maintain accurate records of customer interactions and transactions.
Support with
candidate will excel in delivering outstanding customer service with a friendly and enthusiastic demeanor ng>
Req
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
way and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
/>Responsibilities:
Issuing of stock to various customers daily.
Follow up and correct any delivery
/>Pallet utilization.
Weekly claims from customers.
Checking goods received versus the claim
towards delivering effective customer service and maintaining high customer satisfaction levels.
team effectively. Positive attitude to effective customer service. General Administration / Clerical duties
team effectively. Positive attitude to effective customer service. General Administration / Clerical duties
importation, freight forwarding and clearing, customs etc.
Proven ability to implement supply chain
importation, freight forwarding and clearing, customs etc. Proven ability to implement supply chain improvement