efficient and reliable transportation and distribution services to our clients, ensuring seamless delivery of processing proof of delivery (POD) documents, managing customer credits, and providing general administrative drivers and customers to resolve any discrepancies in delivery documentation.
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
commitment to maintaining the highest level of customer service. Monitor and oversee the receiving and dispatching resolve customer complaints related to warehouse operations. · Maintain the highest level of customer service
distribution services to their clients, ensuring their satisfaction and trust in their services.
Job
sale of products; effective communication to customers, regulatory authorities and internal stakeholders timeously sharing it with logistics service providers, agents and customers and monitoring the process to ensure all stakeholders informed of progress. Ensure customers are invoiced timeously and keep a record of invoices
sale of products; effective communication to customers, regulatory authorities and internal stakeholders timeously sharing it with logistics service providers, agents and customers and monitoring the process to ensure all stakeholders informed of progress. Ensure customers are invoiced timeously and keep a record of invoices
times. 1.1.4 Assisting customers with loading orders. 1.1.5 Deliveries to customers. Effective and expedient 1.1.7 Ensuring that stock being dispatched to customers is correct according to delivery notes. 1.1.8 Ensuring that delivery notes are signed correctly by customers and that copies thereof are returned and submitted Office Coordinator when the vehicle is due for a service and/or repair. 1.1.12 Handling of all relevant
Principal Responsibilities
The Company Rules
Customer Relations
Cash Management Procedures
Passenger
/>Distribution of staff schedules to various transport service providers for staff transport
Logistical
station to ensure all station service are in place with start of service, if required.
SECONDARY
skilled to provide WIC services
Multi skilled to provide cashier services
Multi skilled to provide
provide Call Centre services
Direct station and communication system faults to maintenance
department/Call
encompassing:
The Company Rules
Customer Relations
Cash Management Procedures
Passenger
schedules for transport service providers
Review and sign off transport service providers monthly invoices
Liaise with transport service providers as and when required for all staff to ensure accessibility
Consistently acts as a customer service representative for the company