Runners
for maintaining and leveraging the quality of service provided to customers, ensuring operational optimisation (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal procedures and measures. Work closely with internal Departments and external customers in applying improvement
projects within the business.
and tasks in accordance with agreed budgets, service/delivery targets and daily/weekly/monthly plans and corrected before they are sent to the Quality Department Investigate and initiate corrective actions Self-starter with ability to use initiative Good customer service orientation Qualifications: National Diploma/Degree
and tasks in accordance with agreed budgets, service/delivery targets and daily/weekly/monthly plans and corrected before they are sent to the Quality Department Investigate and initiate corrective actions Self-starter with ability to use initiative Good customer service orientation Qualifications: National Diploma/Degree
met
management of operational processes and contracts/service
Develop and maintain procedures which relate
entertainment when necessary
Audit the quality of service provided through personal interaction with the
the customer on an ongoing basis and timeous corrective action is taken when required
Monitoring and
submit cash book payments so that the costs are correctly allocated
Report weekly on projects contract
housekeeping audits are conducted regularly and that corrective action is taken if required. This includes
efficiency and reduce costs. Coordinate with other departments to understand transportation needs and requirements trucking companies, freight forwarders, and courier services. Negotiate rates and contracts with carriers to to ensure competitive pricing and reliable service. Evaluate carrier performance and address any issues goods. Implement corrective actions to prevent future occurrences. Customer Service : Provide excellent excellent customer service by ensuring timely and accurate delivery of goods. Communicate with customers regarding
efficiency and reduce costs. Coordinate with other departments to understand transportation needs and requirements trucking companies, freight forwarders, and courier services. Negotiate rates and contracts with carriers to to ensure competitive pricing and reliable service. Evaluate carrier performance and address any issues goods. Implement corrective actions to prevent future occurrences. Customer Service : Provide excellent excellent customer service by ensuring timely and accurate delivery of goods. Communicate with customers regarding
sufficient feedback to staff - Provide support to the department where required - Ensure compliance with relevant relevant legislation - Ensure the department complies with all relevant legislation - Manage Risks - Proactively compliance to systems, processes and controls. Customer Services / Relationship Management - Establish and manage address required forums / events - Manage client services - Handle escalated problems, enquiries and needs products and services - Maintain excellent client services - Ensure competitive products and services - Ensure