for a Stock Controller, to assist with the customer service, invoicing of orders and stock control. Managing that they are aware of holdings at all times. Customer Service – Communicate order status with regards to Product knowledge Delays Communicate with Internal Customers/Partners/Dealers as and when needed to ensure ensure proper flow of information and services. Invoicing – comprises of the following: Pick up received orders comprises of the following Filing of records. Resolve customer queries. Reporting. Cross skill, ie learn other
inter branch stock transfers, deliveries and customer service. 1. WAREHOUSE AND LOGISTICS EFFICIENCY · Contribute logistics problems while maintaining high levels of service delivery within budgetary requirements; · Monitor logistics data to others in the business to aid customer service and cost improvements. 2. PEOPLE MANAGEMENT Ensure compliance with import/export regulations/customs regulations, where applicable, and legal and health
inter branch stock transfers, deliveries and customer service. 1. WAREHOUSE AND LOGISTICS EFFICIENCY · Contribute logistics problems while maintaining high levels of service delivery within budgetary requirements; · Monitor logistics data to others in the business to aid customer service and cost improvements. 2. PEOPLE MANAGEMENT Ensure compliance with import/export regulations/customs regulations, where applicable, and legal and health
Responsibilities
Customers
Identify and develop potential, sustainable customer relationships
Respond to customer enquiries / complaints
Lead in engagements and strategic customer interfaces
policy and local requirements.
Existing customer retention & continued patronage.
Timely
Timely & amicable settlement of customer issues
Alignment of Country RFR plans with country/regional/global
pricing
Defines, implements, monitors and enforces service and quality standards, in cooperation with product
finance, information systems, people, projects and customers.
Leadership To build a performance and trips are coordinated seamlessly and exceeds customer expectations. To commit managers to incremental compromising safety, performance, quality and service delivery levels. Develop and propose profit strategies as the preferred service provider in the market place and deliver exceptional service to new and existing existing customers. Maintain professional and ethical relations with customers, suppliers and services (port
to ensure that Pingo meets its service level agreement to our customer. The role is the people manager events, minimizing disruptions and maintaining service continuity.· Maintain clear and open lines of of communication with team leader’s customer experience manager, and other stakeholders, ensuring timely information, updates, and instructions.· Work with the Customer Experience Manager on implementing any process with external stakeholders, such as emergency services, to facilitate timely and appropriate responses
records on Autoline for all new & existing customers.
management of operational processes and contracts/service
Develop and maintain procedures which relate
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship />Audit the quality of service provided through personal interaction with the customer on an ongoing basis skills
Relevant written and verbal contracts / service level agreements
Knowledge of recruitment
compliance to systems, processes and controls. Customer Services / Relationship Management - Establish and address required forums / events - Manage client services - Handle escalated problems, enquiries and needs products and services - Maintain excellent client services - Ensure competitive products and services - Ensure suppliers and buyers Excellent Service Delivery - Deliver client services - Handle client enquiries and
stock shortages.