to ensure that Pingo meets its service level agreement to our customer. The role is the people manager events, minimizing disruptions and maintaining service continuity.· Maintain clear and open lines of of communication with team leader’s customer experience manager, and other stakeholders, ensuring timely information, updates, and instructions.· Work with the Customer Experience Manager on implementing any process with external stakeholders, such as emergency services, to facilitate timely and appropriate responses
records on Autoline for all new & existing customers.
management of operational processes and contracts/service
Develop and maintain procedures which relate
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship />Audit the quality of service provided through personal interaction with the customer on an ongoing basis skills
Relevant written and verbal contracts / service level agreements
Knowledge of recruitment
compliance to systems, processes and controls. Customer Services / Relationship Management - Establish and address required forums / events - Manage client services - Handle escalated problems, enquiries and needs products and services - Maintain excellent client services - Ensure competitive products and services - Ensure suppliers and buyers Excellent Service Delivery - Deliver client services - Handle client enquiries and
stock shortages.
establish contact, and develop customer relationships; target customers that can help increase market upper management, and/or clients regarding quality service and related issues that affect our ability to meet procedures / forwarding rate proposals based on customer's requirements, work with management team and operating ensure quality and profitable service is delivered based on the customer's SOP. Manage all communications quantify a dynamic and ambitious pipeline of target customers, supported by trade lane based on strategic focus
establish contact, and develop customer relationships; target customers that can help increase market upper management, and/or clients regarding quality service and related issues that affect our ability to meet procedures / forwarding rate proposals based on customer's requirements, work with management team and operating ensure quality and profitable service is delivered based on the customer's SOP. Manage all communications quantify a dynamic and ambitious pipeline of target customers, supported by trade lane based on strategic focus
the transportation of goods from facilities to customers, ensuring timely delivery and adherence to quality and contracts to optimize cost-effectiveness and service quality.
operations. We're committed to delivering top-notch service and expertise, ensuring seamless cargo management and terminals as needed. Ensure compliance with customs regulations and trade terms. Qualifications and software. Understanding of international shipping and customs procedures. R 480 000 - R 520 000 - Annually
operations. We're committed to delivering top-notch service and expertise, ensuring seamless cargo management and terminals as needed. Ensure compliance with customs regulations and trade terms. Qualifications and software. Understanding of international shipping and customs procedures. R 480 000 - R 520 000 - Annually