national freight and forwarding concern (South of Durban) is looking for a suitable qualified and experienced
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an exciting opportunity to lead our Warehouse in Durban.
This roles will focus on warehousing
ensuring that parts are readily available for customer sales, service repairs, or internal use. By coordinating coordinating closely with the purchasing, shipping and service departments, and parts sales, the Assistant Spares the balance between optimal inventory levels and customer satisfaction. His efforts contribute to the smooth of spare parts, ensuring inventory levels meet customer demand without excessive surplus. Implement and handled timeously. Goods dispatched: Ensure that customer orders are picked daily, packed securely, labelled
store and warehouse budget. Customer KPA: Ensure excellent customer service on cash sales. Operational KPA: Oversee all warehouse processes and maintain service standards. Learn & Grow KPA: Ensure staff competency Invoice management. Customer Responsibilities: Invoicing and dispatching. Handling customer queries promptly Maintain rim marking and tyre branding. Ensure customer satisfaction and handle escalations. Decision Knowledge: Sage/Salesforce. Business acumen. Customer service. Transport and dispatch SOPs. Forklift and
warehouse budget.
Customer KPA: Ensure excellent customer service on cash sales.
Operational KPA: Oversee all warehouse processes and maintain service standards.
Learn & Grow KPA: e management.
Customer Responsibilities:
Invoicing cing and dispatching.
Handling customer queries promptly.
Operational marking and tyre branding.
Ensure customer satisfaction and handle escalations.
maintaining and leveraging the quality of service provided to customers, ensuring operational optimisation and efficiency that will reflect positively on the customers' experiences. Kindly note that this is a currently projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: 1. Customer (the Sales Force or Consumer): Analyze external customer's specific requirements
uick response to driver's problems i.e., customers refusing stock, truck breakdowns etc.
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements requirements for delivery services and include their requirements in company internal procedures and measures
transport Providing outstanding customer service and support. Managing customer orders for both local and international international customers. Excellent communication skills, understanding of international logistics. Process Process customer orders accurately and efficiently. Confirm order details with customers and address any Monitor order status and provide updates to customers. Handle order modifications, cancellations, and returns as needed. Maintain accurate records of customer interactions and transactions. Support with preparation