ensure consistent delivery of excellent Customer service across all departments
Duties &
and on time
Achieve agreed Customer Service turnaround standards
Ensure deliveries
couriers are within agreed service standards
Monitor Customer service standards in the Call Centre
and absenteeism management
Facilitate training and development interventions
Review
is available, to deliver exceptional customer service (recruiting and selection of qualified employees procedures and policies)
on-time deliveries, adherence to schedules, and service quality. Address any performance issues proactively
on-time deliveries, adherence to schedules, and service quality. Address any performance issues proactively smooth operations. Market Analysis : Stay up to date with industry trends, market dynamics, and regulatory
on-time deliveries, adherence to schedules, and service quality. Address any performance issues proactively smooth operations. Market Analysis : Stay up to date with industry trends, market dynamics, and regulatory
hedging, marketing, and shipping of South Africa's bulk raw sugar is performed by the Sugar Markets and Logistics administration of SASA's export function. Division: Sugar Markets and Logistics The incumbent will contribute to procedural requirements associated with the miller Local Market Redistribution process Requirements: A 3-year tertiary (verbally and written) in presenting research and market analysis A willingness to work as part of a team order to obtain a full understanding of the Sugar Markets and Logistics division based at the Sugar Terminal
inventory management. - Participate in regular safety training sessions and promote a culture of safety among Certification or training in supply chain management preferred. Certification or training in electrical
break/road fitness test. Assuring that staff's work and service levels meet organizational standards, legal requirements company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics of all captured accident on system. Customer service is provided Deal with customer inquiries courteously inquiry cannot be fully answered. Knowledge of services and /or operations is used to respond to customer's have received training on all systems utilised in your position or have provided training to direct reports
supervise all warehouse staff, including hiring, training, and performance evaluations Develop and implement regulations Work closely with the sales and customer service teams to ensure timely and accurate order fulfillment
supervise all warehouse staff, including hiring, training, and performance evaluations Develop and implement regulations Work closely with the sales and customer service teams to ensure timely and accurate order fulfillment