Ensure guests are greeted, checked in to allocated rooms promptly and courteously Ensure credit control procedures done efficiently. Daily spot checks of suites and rooms to ensure 5 star standards. Nominating and identifying submission of all reports and administrative work. To attend all management meetings as required. Guest relations:
and liaison.
Advantageous Experience or Qualifications Desired: · Other rooms division experience · Fluency in Xhosa and/or Afrikaans family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet · recommending operations of the Maintenance department by: · attending to all electrical and mechanical and construction construction breakdowns in the hotel. · attending to the day-to-day maintenance of all refrigeration and air-conditioning ensuring that all day-to-day maintenance of guest rooms, public areas, building interior and exterior as
Computer Literate with skills in Excel & Word. Room Master experience advantageous. Fluent in English and forward to departments. Close liaison with Housekeeping on check-outs. Be familiar with the Hotel's
weekly basis
needs for guests and organizations.
disciplinary code. Excellent knowledge in F&B and Rooms Division Departments. Exposure to Financials and
aspects of the Front Office, maintenance, and housekeeping departments, ensuring the smooth operation of
complaints with management and other departments Attend to guest comments and issues Oversee service and
complaints with management and other departments Attend to guest comments and issues Oversee service and