PERFORMANCE DUTIES: Staff Management: Recruit, hire, train and supervise spa staff, including therapists, receptionists Conduct performance evaluations and provide ongoing training and development opportunities for staff Address effectively Customer Service: Ensure that all guests receive exceptional customer service and have a positive new clients and retain existing ones Promote spa services, products and packages through various channels with local businesses Selling of Spa products and services to prospective clients Monitor sales performance
PERFORMANCE DUTIES: Staff Management: Recruit, hire, train and supervise spa staff, including therapists, receptionists Conduct performance evaluations and provide ongoing training and development opportunities for staff Address effectively Customer Service: Ensure that all guests receive exceptional customer service and have a positive new clients and retain existing ones Promote spa services, products and packages through various channels with local businesses Selling of Spa products and services to prospective clients Monitor sales performance
Regularly attend and participate in the required training modules. Always maintain a positive, friendly Work well with franchisees to achieve sales, service, and business objectives. Assist from time to time or Diploma qualification. A passion for great service. South African ID, Aslam Visa or valid work permit
best at what we do. With great staff and fully trained we are becoming bigger and bigger as we have two our team and grow and change it with us. Staff training and development Cash up duties Time management
develop our team to deliver exceptional customer service, fostering a positive and collaborative work environment and presentable environment. Deliver superior service and maximize customer satisfaction by responding proficiency. Ensure that all staff is suitably trained, dressed and groomed. Back of House Oversee all bar personnel Customer Service & Sales Oversee all aspects of customer service, ensuring a positive communication, and interpersonal skills Excellent customer service skills and a passion for hospitality Proficient
Staff Training and Development:
ability to inspire a team to deliver outstanding service.
Key Responsibilities:
service.
developing controls to monitor stock, supervising wine service and collaborating with winemakers to renew our Operations Manager to develop F&B SOPs for wine service and ensure these are embedded in operations Create par levels of stock available on guests' requests Train waitrons on available wines, and how these should
developing controls to monitor stock, supervising wine service and collaborating with winemakers to renew our Operations Manager to develop F&B SOPs for wine service and ensure these are embedded in operations Create par levels of stock available on guests' requests Train waitrons on available wines, and how these should
standards and policies. Staff Management: Recruit, train, and supervise staff. Develop work schedules, assign assign tasks, and monitor performance. Customer Service: Ensure a high level of customer satisfaction by