to enhance efficiency and productivity. Guest Experience: Collaborate with various departments to create create and maintain exceptional guest experiences, constantly seeking ways to exceed guest expectations expenses and identify opportunities for cost savings without compromising service quality Staff Training and and effectively. Required Qualifications and Experience: Grade 12 and or equivalent qualification. Bachelor's related field essential. A minimum of 5 years of experience in hotel operations, with at least 3 years in
their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of house hosting roster.
PREVIOUS WORK EXPERIENCE REQUIRED:
Program; while ensuring that cost are minimised without compromising quality and that labour is used as Location: The Twelve Apostles Hotel Premises Minimum Experience or Qualifications Required: · Grade 12 (NQF 4) housekeeping management experience. · Other rooms division experience advantageous · Experience with a Property Property Management System · Experience with a Stock Management System · Computer literate with working knowledge Excel · Solid financial understanding · Solid experience with stock control · Expert knowledge of fabrics
other department heads to ensure a seamless guest experience throughout the resort.
Role Ov options, events, and activities to enhance their experience during their stay. Assist guests with directions
Communication: Answer phone calls, emails, and in-person inquiries, directing them – 4 years relevant front of house leadership experience in a similar role in a 4 star Resort environment advantage.
per contract of employment Assist with handling calls and reservations Bookings sheets / functions / layouts Know the emergency numbers in the area 5 years experience running functions from start to finish Salary
Financial experience in budget control, stock takes and stock control
Experience:
- Previous
Previous experience in a Big 5 reserve and 5 star lodge necessary
- Minimum 3 years experience in a
reserve
- Experience working with a point of sale system
- ResRequest experience will be beneficial
with East Africa experience in a lodge/camp environment. Experience required: Experience in the service dealing with guests and staff Previous management experience in an operation with more than 40 beds at lodges in East Africa At least 3 years of management experience in East Africa Duties include: Managerial Financial
/>
/ Assistant Manager experience experience supservising staff Must have experience running a busy restaurant restaurant Experience running a coffee shop Advantage Must be energetic, dynamic, able to handle pressure MUST HAVE OWN TRANSPORT Negotiable - depends on experience and personality
/ Assistant Manager experience experience supservising staff Must have experience running a busy restaurant restaurant Experience running a coffee shop Advantage Must be energetic, dynamic, able to handle pressure MUST HAVE OWN TRANSPORT Negotiable - depends on experience and personality