Hermanus
consumables of the department
Manage and develop the employees within the department.Ensure
chemicals that are used and stored are safe and used correctly.Ensure that all linen is rotated and
well as other departments and HOD’sEnsure in room charges are done correctly and recorded accurately
and work loadEnsure staff within the department are able to recite and live the company's
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Knysna
blend of warmth, efficiency, and unparalleled service. Your role extends beyond the initial welcome;
the duties and procedures of the Front Office Department
Main Duties:
Hermanus
and controls the daily operations of the FOH department. They ensure that the standards of The Royal
effectively throughout the hotel. Ensure all departments are aware of guests' needs, changes and
daily basis
Be present and assist during serviceBe the point of contact for guests and
needsGeneral running of all FOH service areas and assist all service staffEnsure the hotel follows
SOP’s are followedReport incidents to the correct channelsConduct site inspections when
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Red Carnation Hotel ColletionBakoven
of the day-to-day operation of the Maintenance department and upkeep of the Hotel and grounds, with a specific
efficiently as possible. To further ensure that the departments operating procedures and processes complies with
assimilated. · applying the performance management and corrective action tools in accordance with the Hotel’s Code
with the aim of exhausting all opportunities to correct and support staff before utilising avenues for
sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum;
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Stellenbosch
and on time
Ensure that all dishes are correctly garnished, portion, sized and are presented on
skills, written and verbalStrong customer service orientation with excellent people skillsAbility
a professional working relationship with all departmentsComfortable in dealing with very distinguished
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Secunda
TBC
preparation of all food components for the Sushi Department. Will need to check the quality and variety of
Being able to follow the recipes using all the correct quantities of ingredients as well as creating new
ingredient is close to out of stock and order from the correct supplier.Take accurate stock take on a
chefs to ensure efficient workflow and timely service.Maintain a clean and organised sushi station
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Stellenbosch
time
Ensure that all dishes are correctly garnished, have the correct portion and sized and are presented
a professional working relationship with all departments and across cultures and religionsComfortable
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West Rand
financial performance.
Oversee various departments, including front office, housekeeping, food and
culture of excellence.Collaborate with department heads to develop and implement strategies to
identify areas for improvement and implement corrective actions as needed.Assist in recruitment
they are well-equipped to deliver exceptional service.Handle guest inquiries, feedback, and
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Johannesburg
TBA
such that Africa airline pricing is accurate, correct & maintained.
Key Interfaces:
presentations and confirm and update menu and service costs for customer.Prepare pre-presentation
deadlines are met.Liaise with the other Departments about the selection and pricing of raw material
Food related tertiary qualification (Food Service, Catering Management) or financial related tertiary
Excel skills, including formulae.Customer service, Supervisory and Analytical skillsAbility
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Stellenbosch
have a passion for wine and outstanding guest service skills.
RESPONSIBILITIES:correct;Updating wine list as necessary;Placing
portfolio;Ensure that wine service area is set up and ready for service;Ensure that there is
communication skills;Strong customer service orientation;Ability to maintain a professional
professional working relationship with all departments;Comfortable in dealing with very distinguished
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