Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
invoices and payments, coordinating deliveries and collections, ensuring exceptional customer service, and maintaining Customer service experience essential Deliveries/Collections: Minimum 2 years experience in a similar role
invoices and payments, coordinating deliveries and collections, ensuring exceptional customer service, and maintaining Customer service experience essential Deliveries/Collections: Minimum 2 years experience in a similar role
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
experience in a customer service agent/ contact centre agent role Evidence of sufficient experience to