will oversee and optimize the customer success operations, driving efficiency and excellence in service Collaborate with cross-functional teams to align operations with customer success initiatives and business platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency
& EXECUTION (10%) • Monitor and manage the operation of the team in terms of absence and adherence BEHAVIOURAL COMPETENCIES (Skills/Attributes/Abilities) • Computer Literacy (MS Office Suite). • Knowledge of SAP
Collaborating with sales, marketing, customer service and operations teams to improve the customer experience. Minimum
Collaborating with sales, marketing, customer service and operations teams to improve the customer experience. Minimum
Customers Fairly (TCF) Pays attention to detail Computer literate – Intermediate MS Office. Market Related
Customers Fairly (TCF) Pays attention to detail Computer literate – Intermediate MS Office. Market Related
orientated and focused on goals Advanced knowledge of computer software and office systems and applications Social
orientated and focused on goals Advanced knowledge of computer software and office systems and applications Social
Acumen Good Communication (verbal & written) Computer Literacy Excel ClaimCenter & BPM COMPETENCIES
Acumen. Good Communication (verbal & written). Computer Literacy. Excel. ClaimCenter & BPM. Market