Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities opportunity.
Required
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Requirements: Experience and Qualifications: Matric Previous contact centre experience Clear Credit and
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Requirements: Experience and Qualifications: Matric Previous contact centre experience Clear Credit and
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations level qualification Experience in a client facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective enhancements. At least 1-year VeriClaim experience. Previous experience working in a customer facing department
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective enhancements. At least 1-year VeriClaim experience. Previous experience working in a customer facing department
an individual who is passionate about customer experience.
We are looking for future leaders
an individual who is passionate about customer experience.
We are looking for future leaders
well as Pastel and Salesforce. At least 4 years' experience in an internal/customer service role is required
well as Pastel and Salesforce. At least 4 years' experience in an internal/customer service role is required