Customer Service - Team Coach
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The position of the Team Coach is to lead an inbound conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 18 agents
style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
customer experience • Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful personal lines Drive leads and service targets Coaching, quality and compliance Reporting and communication
guidelines Mentorship and team development (20%): coach the finance and risk team in effective dispute resolution professionally. Develop training modules and regular coaching sessions to ensure the team's proficiency System
supervise the welcome desk teams, providing guidance, coaching, and performance feedback. Foster a positive and
representatives' performance and provide ongoing coaching and feedback Resolve customer complaints and inquiries
performance on an ongoing basis through mentoring, coaching, and reviews and take appropriate steps to correct
performance on an ongoing basis through mentoring, coaching, and reviews and take appropriate steps to correct