job:
- Design and evaluate the client experience across various touchpoints in Client Operations
claim journeys.
- Champion the Customer Experience aspects of the design process with thought leadership
improve the desired client experience.
- Take ownership of Customer Experience monitoring and reporting
Performance, who is accountable for customer experience enhancements and monitoring Client Operational
customer experience data with the goal to better understand customer needs, viewpoints and experiences.
get the job: - Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. - Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. - Review
client base) -Matric / Grade 12 -Minimum 5 years recent inbound reservations experience in the Travel fees Salary: ± R 18 000.00 gross (Depending on experience) – Reference CR2536; and – Your monthly gross Do not apply if you do not have the relevant experience in the Travel Industry. The post Sandton, Johannesburg:
get the job: - Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. - Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. - Review
of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
Skills and ExperienceEXPERIENCE
ior communication skills
Experience and Competencies Required
management and financial transactions What you'll need Experience in a financial and customer support role, preferably property management or a similar field Prior experience in the property and rentals space will be highly sector Client relationship management: proven experience in client retention strategies Initiative development: satisfaction Relationship management: proven experience in managing and nurturing client relationships 000 - R20,000 per month (negotiable based on experience)
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Experience and
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Centre operating model improves the customer experience whilst delivering an efficient service. 1.5 Effective
degree. Experience and knowledge requirements. 5 Years Senior Supervisory or Management experience. 5 Years
Relations or Contact Centre team. Quality Assurance experience and training is an advantage. Other (knowledge
Centre operating model improves the customer experience whilst delivering an efficient service. 1.5 Effective
degree. Experience and knowledge requirements. 5 Years Senior Supervisory or Management experience. 5 Years
Relations or Contact Centre team. Quality Assurance experience and training is an advantage. Other (knowledge
experience whilst delivering an efficient service.
Contact Centre Manager Roodepoort
South African National Blood ServiceRoodepoort
Contact Centre Manager
South African National Blood ServiceRoodepoort
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