your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed previous inquiries and responses; gathering and researching information; assembling and forwarding information;
externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
way
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
communication, in English and Afrikaans, at all levels as well as:
Formal Education:
Experience:
Continuous improvement
client service/client complaint environment Higher level managerial experience essential Advanced computer
customer service representatives maintain a high level of customer service Prepare and analyse customer customers or clients Communication requiring a high level of diplomacy and sensitivity Detailed technical
dealt with in an efficient manner and that a high level of client service is maintained.