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Sandton, Johannesburg: INBOUND RESERVATION CONSULTANT Minimum Requirements: -Well presented and professional base) -Matric / Grade 12 -Minimum 5 years recent inbound reservations experience in the Travel Industry Sandton -To start as soon as possible Duties: -Full inbound reservations duties in a dynamic Domestic Management Travel Industry. The post Sandton, Johannesburg: INBOUND RESERVATION CONSULTANT appeared first on freerecruit
Clearance Certificate The post Security Officer Grade C appeared first on freerecruit.co.za .
individual to join their Security team as a Control Centre Analyst/Operator. The successful incumbent will Control Centre Analyst /Operator's primary purpose is to provide support to the Control Centre Team Leader and reporting on what is recorded. Outbound/Inbound calls. Dispatch of law enforcement/response companies Criteria: Grade 12 Certificate or equivalent. Grade C PSIRA registered Certificate. Computer literate (Microsoft
Contact Centre Team Coach
Based
>The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional