queries timeously both telephonically and in writing Assist with managing daily workflow Liaise with brokers courteous, polite, professional, and willing to assist Takes ownership and responsibility of daily interaction
empathy.
performance metrics, and customer feedback.
existing policies and other enquiries
Assisting clients with queries
Solving complaints
with professionalism and empathy. Problem Solving: Assist customers by resolving issues and providing product/service
with professionalism and empathy. Problem Solving: Assist customers by resolving issues and providing product/service
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help
techniques, like referring our company to friends Assist in organizing marketing events Track customers'
ensure customer satisfaction. Responsibilities: Assist customers in identifying and purchasing the right