activities to ensure that the Contact Centre operating model improves the customer experience whilst availability to achieve the agreed strategic and operational goals. 1.9 Represent SANBS at stakeholder meetings 2. Drive Business Performance – Manages the operational objectives of the Contact Centre nationally, direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic focus and Provide ongoing guidance and direction to the operational environments managed by this role in terms of
activities to ensure that the Contact Centre operating model improves the customer experience whilst availability to achieve the agreed strategic and operational goals. 1.9 Represent SANBS at stakeholder meetings 2. Drive Business Performance – Manages the operational objectives of the Contact Centre nationally, direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic focus and Provide ongoing guidance and direction to the operational environments managed by this role in terms of
and written, are a must Knowledge of Business Operations, Dealer Management and Customer Management R
done.
viewpoints and experiences. Review and design operational processes, on-line documents and communication
viewpoints and experiences. Review and design operational processes, on-line documents and communication
business purpose and any related to security operations. Physical Fitness and Agility: Excellent physical relevant laws and regulations governing security operations. Integrity, honesty, and loyalty to the organization
discipline to ensure tasks will be completed on time Operating independently and on own initiative within the
discipline to ensure tasks will be completed on time Operating independently and on own initiative within the
challenges or issues related to the welcome desk operations promptly and professionally. Escalate complex staff on a day-to-day basis to ensure smooth operations. Requirements: Prior experience in a similar