telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
paces call centre and we assist Debt Counsellors via ticketing system. The assistance is not limited to DCs Review consumers as well as creditors. In order to assist our stakeholders, there are engagements with different customer satisfaction
● Ad Hoc duties that form part of transactional processing
● Practice accountability to details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●
rules and guidelines.
communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to skills
Join Our Client: Be part of a team that values innovation, quality service
Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first contact
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact team in a timely manor. • Complete assigned CRM tasks for support calls customers. • Assist with outbound effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact team in a timely manor. • Complete assigned CRM tasks for support calls customers. • Assist with outbound effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts
appropriate rules and guidelines. Ensure accurate and timely processing of claims. Verify claim details and customer service to members and healthcare providers. Assist with other administrative tasks as required. Grade communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to skills Time management skills - the ability of planning and exercising conscious control of time spent
appropriate rules and guidelines. Ensure accurate and timely processing of claims. Verify claim details and customer service to members and healthcare providers. Assist with other administrative tasks as required. Grade communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to skills Time management skills - the ability of planning and exercising conscious control of time spent
Coordinate with various departments to ensure timely resolution of customer issues. Prepare reports trends, performance metrics, and customer feedback. Assist in the development and implementation of administrative