respond to the customers’ needs with helpful solutions, delivering a high-quality service
post flight departure travel-related queries in customer relations department in German & English airline reservations systems & handle voice calls in English & German may include some written and meet expected client service levels.
Demanding and time-sensitive call center environment
Flexibility to work shifts
Previous customer service experience preferred
Benefits
1 Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
our dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located (Johannesburg). The Call Center Agent will be responsible for providing excellent customer service, ensuring customer customer satisfaction, and offering timely and accurate support. The agent will need to have strong interpersonal ability to handle customer inquiries and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction skills Excellent Interpersonal Skills and ability to handle customer inquiries
Technical Account Manager works closely with customers to understand and improve their client journey communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build