purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To To follow-up customer orders, receive, process and reply to all types of customer requests - and questions follow up specified list of Premier customers or to serve Select customers on “first come – first served” basis, but also be able to help all the company's customers as required. Job Responsibilities: The incumbent
our dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located (Johannesburg). The Call Center Agent will be responsible for providing excellent customer service, ensuring ensuring customer satisfaction, and offering timely and accurate support. The agent will need to have strong the ability to handle customer inquiries and complaints efficiently. Customer Service Representatives strong Customer Satisfaction skills Excellent Interpersonal Skills and ability to handle customer inquiries
remote care to hearX USA customers. They maintain high customer satisfaction and ensure customers are assisted assisted remotely via video calls, voice calls, emails, and text messages. Product Experts ensure that that prospective customer callers are assisted with the information they require/desire and process the the sales on the new customer's behalf. They also ensure that customers' devices are operational and that that the customers understand how to use and maintain their hearing aids. Key Performance Areas, Weights
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and of high performance and the enhancement of the customer experience • Inspires, leads, engages, coaches
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk an effective call centre service in order to achieve member satisfaction Effective Customer Service delivery delivery.To deliver an effective call centre service in order to achieve member satisfaction Delivering
supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet to inbound contact from customers professionally and responding to customer inquiries, service requests requests and complaints • Providing customers with the organisation's services and product information when Processing administrative requests raised by customers • Rooting inbound client contacts to the appropriate
supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet to inbound contact from customers professionally and responding to customer inquiries, service requests requests and complaints • Providing customers with the organisation's services and product information when Processing administrative requests raised by customers • Rooting inbound client contacts to the appropriate
pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees penetration to improve total satisfaction of customers and staff alike. Personalized service excellence Day to day: Handle inbound phone calls from passengers and return calls through a cloud-based phone system outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls while being able to skills Proven experience delivering excellent customer service A big and bright personality - someone
responsible for overseeing all aspects of the inbound customer support channels at BetXchange. This role requires sports, and a commitment to delivering excellent customer service. The Inbound Supervisor will lead a team are met, and customer interactions are handled professionally and efficiently. Customer Support: Work Work with all inbound channels to address customer queries and issues promptly. Utilize a strong understanding about current sporting events to offer relevant customer assistance. Knowledge and Training: Stay updated
responsible for overseeing all aspects of the inbound customer support channels at BetXchange. This role requires sports, and a commitment to delivering excellent customer service. The Inbound Supervisor will lead a team are met, and customer interactions are handled professionally and efficiently. Customer Support: Work Work with all inbound channels to address customer queries and issues promptly. Utilize a strong understanding about current sporting events to offer relevant customer assistance. Knowledge and Training: Stay updated