provide high-quality first-line support and remote care to hearX USA customers. They maintain high customer or training information as required. Maintain a high sales conversion rate. Provide good quality information calls and assist as far as possible. Maintain a high first contact resolution rate, without compromising customer support KPA's at all times to ensure a high ‘customer effort score' by going above and beyond center experience Telephonic sales experience and high conversion rates (advantageous) Technical support