North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
Local/regional offices. Problem deliveries, mailing accounts with futile trip charge. Follow up on outstanding respective regions as well as quotes done for non-account clients. Run delivery reports by customer as and
Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility (OFF)
Shifts move forward by 1 hour to account for Daylight Savings
Please note:
others in the management of assigned customer accounts including supporting team members by interpreting Supports in providing oversight for assigned customer accounts. • Suggests mutually acceptable solutions to customer
others in the management of assigned customer accounts including supporting team members by interpreting Supports in providing oversight for assigned customer accounts. • Suggests mutually acceptable solutions to customer
Local/regional offices. Problem deliveries, mailing accounts with futile trip charge. Follow up on outstanding respective regions as well as quotes done for non-account clients. Run delivery reports by customer as and
and/or intermediary service providers. Numeracy – Accounting and Data analytics Microsoft Access Sound knowledge
and/or intermediary service providers. Numeracy – Accounting and Data analytics Microsoft Access Sound knowledge
Adhere to procedures and systems for cheque and account clearances before releasing goods. Experience in
Adhere to procedures and systems for cheque and account clearances before releasing goods. Experience in