Printer Technician / IT Service Controller needed in a Large IT / Office Automation Company based in client problems that need to be escalated to technicians by sending jobcards and other communication to repair jobs advising of technician allocated and estimated arrival time of technician Closing of completed completed job orders by ensuring technicians reported work done and changing status, date completed and other new machine installations Continuous review of technician workload to balance workload and obtain faster
to take service calls, communicate these to technicians, keep cleints up to date and manage the spares repair jobs advising of technician allocated and estimated arrival time of technician Capturing of spares with client Issuing of stock to drivers and technicians as per invoices generated Cyclecounting of stock service Controller 1 Year printer repair field technician R15 000 CTC R 1000 performance bounus Participation
Opening and closing of job cards Liaising with technicians Customer liaison Determining repair timelines
Responsibilities: Lead a team of proficient technicians and service advisors to provide exceptional automotive
Performing visual inspections and consulting with technicians to determine the necessary services and provide
Performing visual inspections and consulting with technicians to determine the necessary services and provide
Performing visual inspections and consulting with technicians to determine the necessary services and provide
Performing visual inspections and consulting with technicians to determine the necessary services and provide
numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles
of all customer service calls Assign calls to technicians Closing current machines when machines are upgraded