fast-growing e-commerce / retail company is seeking a Call Center / Remote Sales Agent to join their successful | Temp to Perm Responsible for making outbound calls to obtain new customer business as well as service Package Desired Work Experience: 5 to 10 years Cold calling: 2 years (Required) Thank you for applying with
reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels service levels. Demanding and time-sensitive call centre environmentRequirements Native level fluency South Africa Permanent residence permit/ South African ID holders preferred. VISA candidates will be considered
looking for Collection agents to join our team to call Businesses & Customers on behalf of a client First party /3 rd party collections, Rep will be calling on behalf of the creditor as opposed to the collection Matric/ NQF LEVEL 4 Preferably 6-12 months USA call centre experience. For 1 st party collections, it will
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Africa
Permanent residence permit/ South African ID holders only
Excellent Computer literacy Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
qualification Experience • More than 2 years' call centre and/or customer management experience (Solution
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly us in the future including but not limited to, banking details, criminal history and credit reports /financial
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly us in the future including but not limited to, banking details, criminal history and credit reports /financial
service process Logging of all customer service calls Assign calls to technicians Closing current machines when maintaining records Follow up on all closed support calls to ensure the client is pleased with the service clients in far areas (E.g. Cape Town) Logging of calls on behalf of clients at dealers in the far areas Representatives. Clerical Tasks Answering telephone calls and making the appropriate transfers For example purchasing a new Copier machine, you would transfer the call to the Sales department Handling Problems Customer