focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts a week Monday customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell additional minimise returns. Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first the products working over either voice or video call, live chat, email or text message. Obtain and note
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email professionals/ contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email professionals/ contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets
Day to day: Handle inbound phone calls from passengers and return calls through a cloud-based phone system outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls while being able to
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience