customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Areas, Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell minimise returns. Customer Support Answer any inbound calls and assist as far as possible. Maintain a high the products working over either voice or video call, live chat, email or text message. Obtain and note our customers the best care by making appropriate call transfers. Ensure that the majority of Lexie users
troubleshooting Day to day: Handle inbound phone calls from passengers and return calls through a cloud-based phone outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls while being able to
Potential Tenants: Sourcing New tenants Dealing with agents (Sending cost sheets/arranging viewings) Sending inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets –
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry service productivity and performance in the contact centre through the achievement of agreed quality assessment
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
convert inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products
convert inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products
agency sector. The Client Services Manager position calls for a confident and self-motivated individual who onboarding, and ongoing support of real estate agents using the platform Lead the recruitment, hiring resolution of issues and inquiries from real estate agents using the platform Develop and implement procedures