Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of
Communication qualification Experience • More than 2 years' call centre and/or customer management experience (Solution
possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting
reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels client service levels. Demanding and time-sensitive call centre environmentRequirements Native level fluency
communication over the phone is essential. Use phone calls to assist walk in customers, take orders. Help customers customers with accessory and OE choices. Receive calls from other local body and repair shops. Read catalogues
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable
be considered. •The ability to manage incoming calls and emails and re-route enquiries to the relevant
be considered. •The ability to manage incoming calls and emails and re-route enquiries to the relevant